Shipping & Delivery
The delivery options available to you at the checkout may vary according to other items you purchase within the same order.
In some instances, your order will be dispatched in several parcels depending on the quantity ordered. In this case you will be issued with more than one tracking number.
Free UK Delivery - When you spend £50 or more
Standard Delivery (Hermes) - £3.99 (2-3 working days)
Standard Delivery (Parcelforce) - £6.99 (2-3 working days)
Hermes Next Day - £7.99 (must be ordered before 1pm)
Parcelforce Next Day - £9.99 (must be ordered before 1pm)
Next day delivery is not available to selected postcodes: AB31-38, AB41-56, EI, FK17-21, G83, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE.
Please note no parcels are dispatched on weekends, so orders with next day delivery placed after 1 pm on Friday will not be dispatched until Monday, for delivery on Tuesday.
In addition to the above postcodes where this service cannot be ordered, certain non-mainland UK locations where the service can be ordered may incur delivery delays.
If you have not received your order or something does not seem right, please contact one of our friendly customer services team and they will be able to help.
International Delivery cost varies by location and will be confirmed at the checkout. Orders are typically dispatched via Parcel Force and will be delivered in approximately between 3-10 working days.
We ship to a number of countries and the price will be displayed at the checkout, these countries include;
|Country||Price (GBP)||Estimated Delivery|
|Austria||£12.99||3-5 working days|
|Belgium||£11.99||3-5 working days|
|Czech||£12.99||3-5 working days|
|Denmark||£11.99||3-5 working days|
|Germany||£9.99||3-5 working days|
|Estonia||£28.99||4-7 working days|
|Finland||£20.99||4-7 working days|
|France||£11.99||2-3 working days|
|Guernsey||£5.99||3-7 working days|
|Greece||£21.99||4-5 working days|
|Hungary||£31.99||3-5 working days|
|Ireland||£9.99||3-5 working days|
|Italy||£14.99||3-5 working days|
|Jersey||£5.99||3-7 working days|
|Lithuania||£31.99||3-5 working days|
|Luxembourg||£11.99||3-5 working days|
|Latvia||£17.99||4-7 working days|
|Monaco||£11.99||3-5 working days|
|Netherlands||£11.99||3-5 working days|
|Norway||£28.99||4-7 working days|
|Poland||£11.99||3-5 working days|
|Portugal||£17.99||4-7 working days|
|Romania||£42.99||4-7 working days|
|Slovakia||£31.99||3-5 working days|
|Spain||£21.99||4-5 working days|
|Sweden||£18.99||4-7 working days|
|Switzerland||£20.99||4-7 working days|
Items posted to countries outside of the EU may have customs charges and/or duty applied by your local authority.
Please note these are outside of UK Care Directs control, and any associated custom fees or charges are the recipient's responsibility to pay.